Terms and Conditions
Terms and conditions
1) General conditions
We recommend that you read and respect the general rental terms and conditions carefully, as well as the booking and payment terms and conditions. If they are not respected, it is possible to lose the right to occupy the property, without being exempted from payment. The current rental terms concern the agreements between Ivana Elia and the client. Any agreement between the client and Ivana Elia that changes, modifies or cancels these rental conditions or other information indicated in the General Conditions, in order to be valid, must be put in writing. Any change that does not result in other ways and terms and in the general rental conditions, whether partial or total, will be considered invalid.
2) Number of people
The rented property, the property and the land relating to it cannot be occupied by a number of people greater than that indicated in the details of the property or in the booking confirmation. This number includes children, whatever their age.
3) Prices and payment methods
The customer declares to have read and accepted the General Rental Conditions upon payment of the advance. The cost of the rental must be paid according to the terms indicated below: upon confirmation, the customer pays a deposit equal to 30% of the booking amount. Payment of the remaining balance must be made upon arrival and registration at the facility.
4) Tax and currency
In the event of an increase in taxes and charges not dependent on Ivana Elia, the same reserves the right to proportionally increase the rental price, this must be clearly documented.
5) Changes and cancellations
Cancellations up to 30 days before arrival are fully refundable; cancellations that occur after this 30-day deadline are non-refundable and will cause the loss of the deposit paid by the customer. In case of return of the keys earlier than the expiry date of the lease, the rent already paid will not be returned.
6) Check-in
Upon arrival at the reception, the customer is required to present the passport and / or identity card to the person in charge. The scheduled check-in / out times are as follows • Check-in from 13.00 – 18.00 • Check-out by 10.00. A late check-in by 9.00 pm will be possible on condition that the responsible staff is notified on the number +39 0187 1859436 or on the number +39 320 0124349.
7) Shortages, refunds and assistance
It is the customer’s responsibility to notify the reception immediately in the event of any problems, or within 72 hours of occupying the property and noticing a defect. Ivana Elia will always try to meet special needs and solve any type of problem as far as possible. Ivana Elia’s liability for compensation concerns only direct economic loss. Ivana Elia cannot be held responsible for any damage / loss resulting from a lack or damage / loss of a non-economic nature.
8) Responsibility of the customer
The customer has the responsibility to treat the rooms and all environments with respect and is considered responsible for any damage that he or anyone who is part of his group or his pet has caused. The client is responsible for any personal or physical damage that he or his pet animal causes during the rental period, even for damages for which he is or can be insured. The customer has the duty to ensure that neither he nor the people accompanying him nor his pet disturb other guests and the surrounding area. In the event that the client or one of the people accompanying him or his pet act in an inappropriate or unacceptable manner, Ivana Elia reserves the right to cancel the lease immediately and without notice. In this case, Ivana Elia is not required to refund the total or partial cost of the lease.
9) Responsibility of the owner
Ivana Elia is not responsible for any changes that do not directly affect the b & b (for example, introduction or increase of local taxes and charges, closure of roads, shops, etc., construction of roads and buildings, damage to the environment, etc.) . Likewise, Ivana Elia is not responsible for changes in weather, or local laws that regulate the lack of water, etc., which may limit the enjoyment of the holiday. In the interest of future developments, Ivana Elia reserves the right to make changes to the General Rental Conditions by informing customers who have already booked in advance. Errors and omissions excluded.
10) Force majeure terms and conditions
The parties can cancel the contract without prejudice in case of impossibility in the execution of the contract due to force majeure.
11) Services included in the price
The following services are included in the living room: • LINEN (bed linen and bath towels) – will be provided based on the number of occupants in the apartment. • WIFI – for the duration of the stay, the use of wifi is included in the price both inside the apartments and in the common areas • USE OF THE SWIMMING POOL – for the duration of the stay the use of the shared swimming pool is included in the price (the swimming pool will be available only in the summer months).
12) City tax
Due to provisions aimed at addressing the Covid-19 emergency, the tourist tax is temporarily suspended. It will be Ivana Elia’s responsibility to update these terms in a timely manner as soon as the provisions change.
